Return and Refund Policy
1. Refund and Exchange
1.1. We offer a hassle-free return and exchange policy for 5 days from the date of delivery. To be eligible for a return or exchange, product(s) must be in their original condition with all tags intact.
1.2. For a smooth return and instant exchange process, please note that all product(s) must pass our quality inspection during the reverse pickup.
1.3. Exchanges are subject to stock availability and can be initiated only once per product.
1.4. Issues with defective, incorrect, or damaged products must be reported within 24 hours of delivery. Recording a video while opening/unpacking your order, ensuring all stickers/labels are intact, is mandatory. This video will serve as proof in case of missing or damaged product(s) or parcel(s). Without this video proof, we will be unable to proceed with returns or refunds.
1.5. We offer a one-time return or exchange for items with size or fitting issues. To ensure the best fit, please consult the size chart provided with each product before making your purchase.
1.6. Auraé Jewellery Returns:
1.6.1. Jewellery under our Auraé sub-brand is carefully crafted and packaged for safety. Returns or exchanges are only accepted in cases of damage, manufacturing defects, or incorrect items received.
1.6.2. Minor variations in color, polish, or texture are natural to handcrafted jewellery and will not be considered defects.
1.6.3. For hygiene and safety reasons, jewellery cannot be returned or exchanged for size or preference changes once delivered.
1.7. Customized products are specially made to order based on customer preferences (such as personalized prints, embroidery, custom sizing, jewellery engraving, or design modifications). Due to the personalized nature of these products, they are not eligible for return, exchange, or refund unless the item is received in a defective, damaged, or incorrect condition.
1.8. No returns, exchanges, or refunds will be processed for customized products due to customer errors, including but not limited to incorrect size selection, spelling mistakes, or inaccurate customization details provided at the time of order placement.
1.9. Product(s) purchased during any sale, exclusive discounts, brand collaboration promotions, or any activity/event/campaign with a free product(s) cannot be returned, exchanged, or refunded. The T&Cs will be mentioned when you apply the coupon code.
1.10. For hygiene reasons, we do not accept returns, refunds, or exchanges for Boxers.
2. Reverse Pickup Services
2.1. We provide a reverse pickup service for your convenience. The product(s) must pass quality inspection for an instant return or exchange process. A reverse shipment is free of cost. Each order will have two reverse pickup attempts.
3. Refunds
3.1. Prepaid Orders: If the product(s) passes the quality check once it reaches our warehouse, the refund will be initiated within 24–48 hours. It should be credited to your payment method within 7–10 business days, depending on your bank's processing times.
3.2. Note: If you used a coupon, the coupon value will be refunded as a coupon code, and the remaining amount will be refunded through your original payment method. The provided coupon code is valid for 12 months from the date you receive it.
4. Cancellations/Modifications
4.1. Orders can be cancelled or modified (change number, address, product style, or size) if they have not yet been dispatched from our warehouse. Contact us within 24 hours of placing the order via WhatsApp or email us at support@asqrlifestyle.in to request changes.
5. Defective/Damaged Product(s) or Parcel
5.1. If you receive a damaged/defective/used/tags missing/wrong product(s), please contact our support team within 24 hours with an open/unpacking video. We will arrange for a new product to be sent to you at no additional charge.
5.2. If you receive a torn/damaged/empty parcel, please do not accept it. If you receive any unrelated product(s) or an empty parcel, you are requested to raise a query within 24 hours of delivery. We strongly recommend recording a video while you open/unpack your order, keeping all stickers/labels intact.
6. Terms & Conditions
6.1. Ensure the provided bank account details are accurate as errors will not be the responsibility of Asqr Lifestyle.
6.2. Customers must take utmost care of the product(s) while they are in their possession.
6.3. Please check the size guide before placing an order.
6.4. The color of products may vary according to the customer's screen resolution.
6.5. For jewellery under Auraé, handle with care to avoid scratches, bending, or breakage.
6.6. If payment is made through third-party platforms and you have not received any updates regarding payment or cashback, please contact the respective payment platform. Asqr Lifestyle is not responsible for such scenarios.
6.7. For prepaid orders, if you receive a delivery confirmation via SMS or email but have not received the products, please contact us within 48 hours.
6.8. The refund coupon code is valid for 12 months and must be used in a single and full transaction. Partial redemptions are not allowed.
7. Shipping Policy
7.1. We provide Free Shipping on all orders across our website.
7.2. We ship all orders within 3–7 working days, depending on the product category:
7.2.1. Printed apparel: 2–3 days
7.2.2. Embroidered designs: 3–4 days
7.2.3. All-over printed apparel: 4–5 days
7.2.4. Jackets: 5–7 days
7.2.5. Auraé jewellery: 3–5 days (slightly longer if handcrafted)
7.2.6. Some orders may take longer than 5–7 days due to unavoidable issues like printer, design, QC delays, or in the case of jewellery, additional crafting and polishing time.
7.3. We ship PAN India, serving every region of Bharat to ensure accessibility for all customers.
7.4. Order Delivery Time:
7.4.1. Metropolitan areas: 1–4 days after processing
7.4.2. Rest of Bharat: 4–7 days after processing
7.4.3. Jewellery orders may take 1–2 days extra for packaging and safety handling.
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Email Support: support@asqrlifestyle.in
Working Hours: 9 AM – 5 PM IST, Monday to Saturday