Terms of service

Access to and use of https://asqrlifestyle.in and the products and services available through the website are subject to the following terms, conditions and notices (“Terms of Service”). By browsing through these Terms of Service and using the services provided by our website (https://asqrlifestyle.in), you agree to all Terms of Service along with the Privacy Policy on our website, which may be updated by us from time to time. Please check this page regularly to take notice of any changes we may have made to the Terms of Service.

1.     Introduction

1.1.     The domain name https://asqrlifestyle.in is a site operated by Asqr Lifestyle, a company incorporated under the laws of India with our registered office at 3C, Hiba Apartment, Central Street, Near Hotel Shanti Nivas, Hindpiri, Ranchi, Jharkhand, India 834001.

1.2.     Asqr Lifestyle operates multiple product lines, including Auraé, its sub-brand specialising in jewellery. All terms and conditions mentioned in this document apply equally to products sold under the Auraé brand, unless explicitly stated otherwise.

2.     Services

2.1.     Asqr Lifestyle is an online retailer of apparel, lifestyle products, and jewellery (through its sub-brand Auraé) offered at great value to the consumer. Membership allows customers to purchase a variety of products across categories. Upon placing an order, https://asqrlifestyle.in shall ship the product to you and be entitled to its payment for the service.

3.     Third Party Websites and Content

3.1.     Our website provides links for sharing our content on Facebook, Twitter, and other such third-party websites. These are only for sharing and/or listing purposes, and we take no responsibility for the third-party websites and/or their contents listed on our website (https://asqrlifestyle.in) and disclaim all our liabilities arising out of any or all third-party websites.

3.2.     We disclaim all liabilities and take no responsibility for the content that may be posted on such third-party websites by the users of such websites in their personal capacity on any of the above-mentioned links for sharing and/or listing purposes, as well as any content and/or comments that may be posted by such user in their personal capacity on any official webpage of Asqr Lifestyle or Auraé on any social networking platform.

4.     Privacy

4.1.     Our Privacy Policy, incorporated by reference in these Terms of Service, sets out how we will use personal information you provide to us. By using this Website, you agree to be bound by the Privacy Policy, and warrant that all data provided by you is accurate and up to date.

5.     Exactness of the Product

5.1.     The images of the items on the website are for illustrative purposes only. The actual color, finish, and texture of apparel, lifestyle products, or jewellery may slightly vary as per the customer’s respective screen resolution or due to the nature of materials used (especially for handcrafted jewellery).

5.2.     All sizes and measurements of items are approximate; however, we make every effort to ensure they are as accurate as possible. We take all reasonable care to ensure that all details, descriptions, and prices of items are as accurate as possible.

6.     Customization

6.1.     In case of any size issues in the apparels, there will be no replacement or refund under any circumstances. However, if the product is faulty or damaged from our end, the customer can proceed with the return request.

6.2.     For jewellery products under Auraé, slight variations in design may occur as many items are handcrafted. Returns will only be accepted in the case of damage or manufacturing defects.

6.3.     The shoppers are requested to check the size guide before placing the order (for applicable categories).

6.4.     The color of the apparels or jewellery may slightly vary as per the customer's screen resolution.

7.     Pricing

7.1.     We ensure that all details of prices appearing on the website are accurate; however, errors may occur. If we discover an error in the price of any goods which you have ordered, we will inform you as soon as possible. If we are unable to contact you, we will treat the order as cancelled. If you cancel and you have already paid for the goods, you will receive a full refund.

7.2.     Additionally, prices for items may change from time to time without notice. However, these changes will not affect orders that have already been dispatched. The price of an item includes VAT (or similar sales tax) at the prevailing rate for which we are responsible as a seller. Please note that the prices listed on the website are only applicable for items purchased on the website and not through any other source.

8.     Payment

8.1.     Upon receiving your order, we carry out a standard pre-authorization check on your payment card to ensure there are sufficient funds to fulfil the transaction. Goods will not be dispatched until this pre-authorization check has been completed. Your card will be debited once the order has been accepted. For any further payment-related queries, please contact us on WhatsApp or email us at info@asqrlifestyle.in.

9.     Delivery

9.1.     You will be given various options for delivery of items during the order process. The options available to you will vary depending on where you are ordering from. An estimated delivery time is displayed on the order summary page. On placing your order, you will receive an email containing a summary of the order and also the estimated delivery time to your location.

9.2.     Sometimes, delivery may take longer due to unforeseen circumstances. In such cases, we will proactively reach out to you by e-mail and SMS. However, we will not be able to compensate for any mental agony caused due to delay in delivery.

10.  Returns & Refund

10.1.  Please note that single products/combo products in apparel or jewellery are not subject to return once delivered, except in cases of damage or manufacturing defects. In such cases, you can submit a return request.

10.2.  We offer a one-time return or exchange for apparel items with size or fitting issues. Jewellery returns will be accepted only if the product is damaged or defective upon delivery.

11.  Intellectual Property Rights

11.1.  All and any intellectual property rights in connection with the products, including jewellery designs under Auraé, shall be owned absolutely by the Company.

12.  Law and Jurisdiction

12.1.  These terms shall be governed by and construed in accordance with the laws of India without reference to conflict of laws principles, and disputes arising in relation hereto shall be subject to the exclusive jurisdiction of the courts at Ranchi.

13.  Indemnification

13.1.  You agree to indemnify, defend, and hold harmless the Company, its directors, officers, employees, consultants, agents, and affiliates, from any and all third-party claims, liability, damages, or costs arising from your use of this website, your breach of these Terms of Service, or infringement of any intellectual property right.

14.  Violation & Termination

14.1.  You agree that the Company may, in its sole discretion and without prior notice, terminate your access to the website and block your future access if we determine that you have violated these Terms of Service or any other policies. If you or the Company terminates your use of any service, you shall still be liable to pay for any service that you have already ordered till the time of such termination.

If you have any questions, comments, or requests regarding our Terms of Service or the website, please contact us at info@asqrlifestyle.in.